What screening processes do your caregivers go through?
We require all employees to undergo an extensive screening process which includes pre-hire background checks, skills assessments, and competency exams as well as ongoing drug tests and training.
Are your care providers insured?
All FootPrints caregivers are licensed, bonded, and insured.
How do you assess my needs?
A FootPrints Home Care Client Service Manager will come to you for a discussion of your needs, goals for treatment, and any questions you may have.
How often will my care visits be?
Your home care visit frequency is influenced in part by your determined needs, in part by physician recommendations, and in part by our staff trained to assess they best ways in which our clients can be served. There is no exact formula and, ultimately, the frequency of visits is entirely up to you.
Do I have a choice as to who comes to my home?
Our goal is to provide you with the best possible in home care, part of which involves matching you with a caregiver that best suits your needs. Our staff is trained and experienced in matching clients to caregivers but if there is someone you like you can always request them.
What certifications do your caregivers have?
- Annual continuing education units
- CPR, First Aid certification
- Basic life support skills
- Negative TB screen results
- Pre-hire/ongoing background checks, drug screens, and competency testing
Will I always receive care from the same person?
Our goal is to provide as much continuity between caregiver and client as possible. We believe that the strong relationships formed make for even better care. However, time off, sudden schedule changes, and employment changes will sometimes result in a different caregiver in your home. But these situations are infrequent and normal care resumes quickly.
Are you available 24/7?
We provide services 24/7. A FootPrints Home Care representative is always on call and an answering service is in place in the event that one of our staff members cannot be reached.