December Home Care Pulse Results
As we begin 2018, many start the New Year with resolutions and goals. Some want to lose weight or get their finances in order or start a new hobby. Here at FootPrints Home Care, we believe in making goals and following through to achieve those goals. Our company goal or vision is to be THE STANDARD by which all home care providers are measured, resulting in the Highest Quality, Excellent Stewardship, and the Best Place to Work.
Part of how we achieve our vision to be THE STANDARD is with the help of third party companies like Home Care Pulse. Each month a percentage of our clients are anonymously polled on the care we provide and based on these results, we are given a Net Promoter Score ® (NPS). Home Care Pulse believes that “every company's customers can be divided into three categories: Promoters, Passives and Detractors.” They assign numerical ratings to the question “How likely are you to recommend FootPrints Home Care to others” and calculate the results by “subtracting the percentage of Detractors from the percentage of Promoters during the previous 180 days.” Simply put, the more clients who are willing to recommend our company to others, the higher our NPS.
For December, the home care standard NPS was 5.9 and FootPrints Home Care proudly received an NPS of 7.0. Our goal is to be above the industry standard each month and in 2017 we proudly achieved our goal in 8 out of 12 months (2 months we met the industry standard exactly). While we didn’t meet our goal in two months of 2017, that simply makes us strive harder to meet it each month in 2018.
Along with the NPS, we also receive feedback from our clients and we are proud to share a few with you:
- The caregivers from FootPrints Home Care were always on time, caring, and did an outstanding job.
- The caregiver from FootPrints Home Care was very caring. They went over and above for him and did everything she could.
- The caregivers from FootPrints Home Care were caring and compassionate people.
- FootPrints Home Care is made of up the best people to help you out and they get what needs to be done completed efficiently.
Thank you to our clients for their feedback which continually compels us to challenge ourselves to greater achievements. Here is to a great 2018!Copyright: wavebreakmediamicro / 123RF Stock Photo